Powder Watts Privacy Policy

Powder Watts values your privacy and is committed to protect the personal information that you provide us. This policy outlines how we collect, use, store or disclose personal information in connection with your purchase, access and use of our Products.

Your use of Powder Watt’s website related to products, proprietary application (the App), its related portal and service is voluntary. By using this site, you are accepting the terms and conditions of this policy. We encourage you to review this policy from time to time to make sure that you understand how any personal information you provide will be used.

What personal information do we collect?

We may collect certain information that you voluntarily provide to us which may contain personal information. For example, we may collect your name, address, email address, user name and other contact, demographic information such as your business or company information, age, gender, interests, preferences, and geographic location when you register and set up an account or contact us by email or other means for any reason.

We may also collect information about you when you:

  • Request information about our products, quotes, download white papers;
  • Register or request for an account on this site;
  • Download Powder Watt’s App for trial or purchase the service.
  • Transmit information through the App to the service, and vice-versa
  • Participate in a marketing/sales promotion or an online survey or attend any corporate events
  • Subscribe to our newsletters, promotional emails or other materials;
  • Register for any webinar events

We may combine the information we collect from you with information obtained from other sources, which will help us to know the accuracy and completeness of the data provided by you.

How do we use your information?

Powder Watts will not share the personal information collected from you through this site with third parties except as described in this privacy policy. We may share personal information with customers, vendors, consultants and other service providers who are engaged by or working with us in connection with the operation of the site, the services or for our business purpose.

We use the personal information we collected:

  • To improve and optimize the operation and performance of our products or services
  • To process your requests or transactions
  • To inform you about Powder Watt’s events, promotions, periodical emails, products or services.
  • To fulfill other legitimate purposes permitted by applicable law.
  • In connection with legal orders from law enforcement or other government bodies; as required by law or regulation;

Once you choose to furnish the site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our sites. We also may use cookies to offer you products, programs, or services.

Cookies are small text files that are stored on a user’s computer and allow websites to remember information about users, such as their geo-location.

We use cookies to customize content and advertising, to provide social media features and to analyze traffic to the site. We also share information about your use of our site and your email address with our trusted social media, advertising and analytics partners.

How do we protect your information?

Powder Watts have put in place security measures to prevent your personal information from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. When you submit sensitive information via the website, your information is protected both online and offline.

We have procedures in place to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach if we are legally required to.

Opting Out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. When we collect information from you, you may tell us that you do not want it used for further marketing contact.

If you do not want to receive further marketing communications from us, or if you have questions about our privacy policy, please email us at: support@pro.powderwatts.com.

You can also turn off the cookies in your browser.

Do we disclose any information to outside parties?

Powder Watts does not sell, rent or lease personal information to third parties. This does not include trusted third parties who assist us in operating our site or service, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also share your information when we believe that such shared information is necessary to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety.

Where is your information stored?

In Powder Watts, personal information we collect may be stored and processed in the United States or any other country in which the entities represented by our affiliated and subsidiary companies maintain facilities. We offer the use of secure servers at our office premises. We ensure that such storage and processing is subject to appropriate levels of protection of your personal information.

Our servers are placed in high security data centers that are audited under SSAE 18 SOC 1, SOC 2, HIPAA and PCI DSS v3.2.

Collection and use of Children’s Personal data.

Powder Watts complies with Children’s Online Privacy Protection Act, and we do not collect any information from anyone under 13 years of age. Our site and the service are all directed to people who are at least 13 years old or older. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.

Retention of Personal Information

Personal Information is kept in active files or systems only as long as needed to meet the purposes for which it was collected or as required by contractual agreement, by law or regulation, or, where applicable for the appropriate statute of limitations period. Records will be periodically reviewed and archived or properly disposed of according to the company’s record retention policy.

Time limit to respond

We try to respond to all legitimate requests within 2-3 business days. In case there is any delay, we will notify you and keep you updated.

Grievance Redressal

Any grievance or complaint, in relation to processing of information, should be sent to support@pro.powderwatts.com. Grievance shall be redressed as expeditiously as possible.

Amendments/Changes in the policy

Powder Watts reserves the right to change this privacy policy without notice and will post any revisions/amendments on the website. This policy is effective from 1st May 2022 and it supersedes all existing policies on the subject matter, if any.