FAQs

Welcome to the Powder Watts help center.

For Installers

In this training, we'll walk you through the steps to properly install a Powder Watts camera, including adding it to the Powder Watts app, connecting it to the hub, and attaching it to the roof.

Before you begin, make sure you have the following items on hand:

  • Powder Watts camera
  • Powder Watts app (available for download from the App Store or Google Play)
  • Powder Watts hub
  • Ladder
  • Screwdriver
  • Gasketed screws

With these items ready, let's get started.

Step 1: Scan the QR code to add the camera to the Powder Watts app. To do this, open the Powder Watts app and select "Add Camera." Hold your phone's camera up to the QR code on the back of the camera, and follow the prompts to add it to the app.

Step 2: Wake up the camera. To wake up the camera, hold a magnet next to the semi-circle on the side of the camera. This will turn on the camera and connect it to the Powder Watts hub.

Step 3: Test the camera. Before attaching the camera to the roof, make sure it is operational and taking images from the desired location. You can do this by checking the app to see if the camera's image is transmitting properly after waking the camera up for it to take an image.

Step 4: Place the camera in the desired location. Choose a location that will capture the worst ice dams for that section of heat cable. Each section should have its own camera.

Step 5: Attach the camera to the roof. Position the camera at the top of a heat cable loop, and attach it to the roof using the gasketed screws and adding sealant around each screw before setting the camera. One screw should be placed in the front hole, and one in any of the four back holes. Make sure the camera is secure and flush and the back flap of the camera should go under a roof shingle.

Step 6: Test the camera again. After attaching the camera to the roof, test it again to make sure the image is coming through properly in the app.

You have successfully installed a Powder Watts camera. If you have any questions or need additional assistance, don't hesitate to reach out to our customer support team.

Troubleshooting

To update your account please click the button below to be directed to the Customer Portal.

1- Select the sections tab at the bottom of the screen and then tap the button for the section you want to turn on

2- Click on Manual mode. This will change your system from being managed by PowderWatts, to being managed manually by you.

3- Select how long you want your system to be in manual mode, by selecting the end date and end time.

Note: the end time is selectable. Simply click on the time it is showing to select a new time. It defaults to 10 minutes but you can set any time you want. To set your system to manual mode indefinitely, select the More Options button and an option to set the system to manual mode indefinitely will be visible. Once you have your end date and time selected, press confirm.

Date Selection-

Time Selection-

4- Select a reason for switching to manual and press confirm.

5- You can now manually control your heat cable by using the on off button (Red Arrow below)

NOTE: Although it may give you options to turn the cables on for a period of time, you must manually turn them on or off. The timer function does not presently work. Your heat cables will be in manual control until the time specified (Blue Arrow). This is the time you selected in the steps above. At the end of this time, control will revert to Powder Watts to control your cables. To return your cables to automated control by PowderWatts, select the Turn On Powder Watts AI button (Green Arrow).

Instructions to reset the SSID (Network Name) and Password for a PowderWatts Hub.

1- Locate the hub that is offline.  This will be indicated by a red or green flashing light on the front of the hub.

2- Press and hold the #1 and R button for about three seconds.   This will place the hub in pairing mode.  This will be evident by a red or green flashing light.


3- Next, on your phone go to your WIF settings and select the device that is named PWHUB-58:47:ca:a0:XX:XX (the X will be different for each hub)

4- Now open a browser on your phone and type in 192.168.0.1 in the address bar and press enter / go:

5- That will bring up the following screen.  On this screen type the name of your network, the password and press Submit. Once complete you will see the hub light flash red, then green then steady green once it has joined the network. Within an hour the Switches and cameras that are connected to the hub will report in and show as on-line in your app. 

If you have any issues, please contact us for assistance.

Getting Started

STEP 1: Claim your home in the Customer Portal.

STEP 2: Enter the email address you gave your installer team

STEP 3: Check your email for verification from PowderWatts. Use the link in the verification email to pay your activation fee and update your monthly payment method.

STEP 4: Download and install the app.


STEP 5: Use your email address again and create your app login.

****IF YOU ARE USING AN IPHONE TO LOG-IN, DO NOT USE THE "LOG-IN WITH APPLE" FEATURE.****

STEP 6: You have joined the PowderWatts community and are now ready to watch the energy saving begin.